Policies

Shipping

Our goal is to get fresh coffee into your hands as quickly as possible after you order.  We typically ship within one business day of when you place your order and utilize UPS, FedEx and US Mail.

Returns

If for any reason you are less than pleased with your Conundrum Coffee purchase, you may return it within the first 30 days for exchange, credit or full refund (excluding shipping & handling fees). After 30 days we will replace the item, if defective.

Please carefully repackage items for return in original or secure packaging. Send prepaid and insured to:

Conundrum Coffee
Returns Department
3706 Aldrin Dr.
Loveland, CO 80538

Use of a traceable shipping method is recommended as no credit can be given for items lost in shipping. Exchanges will be happily processed, however shipping and handling fees will apply.

Privacy and Security

Welcome

Thank you for visiting Conundrum Coffee. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at ConundrumCoffee.com.

Security

All Conundrum Coffee transactions are protected by a 256 bit encryption SSL security certificate. Credit cards are processed in real time to avoid the need for human interaction and to enhance security.

The Information We Collect

You provide specific personal information during the purchase of goods and/or services from Conundrum Coffee. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services. We may also collect certain non-personal information including the type of browser you are using (e.g. Mozilla, Internet Explorer), the type of operating system you are using (e.g. Windows 7, Mac OS) and the domain name of your Internet service provider (e.g. Comcast, AT&T).

How We Use the Information

We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order.We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency's requests. And, finally, we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.

Cookies

To enhance your experience with our site, many of our web pages use "cookies" and shopper ID's. Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.